FAQs
faqs
Frequently Asked Questions
Got questions? We’ve got answers! Here are some of the most
frequently asked questions about our products, services, and processes at Exccellenttire.com. If you don’t find what you’re looking for here, please don’t hesitate to Contact Us.
Ordering and Shipping
Ordering tires is easy and secure with Excellenttire.com! Start by browsing our extensive selection to find the perfect tires for your vehicle. Once you’ve made your choice, add your tires to your cart and proceed to checkout using our secure third-party system provided by Stripe. If you require tire installation, you can opt for this service at checkout.
We offer free shipping across the United States, with partnerships spanning 100 warehouses nationwide. For local customers within a 15-mile radius of Murrieta, CA, we provide convenient mobile tire installation right at your location, ensuring a seamless and hassle-free experience.
Delivery times vary by location and inventory availability but typically range
from 3-7 business days. Local pickups can be arranged within 1 business
day.
Payments and Pricing
We accept a variety of payment methods to ensure that your checkout process is convenient and secure. Payments on our website are processed through Stripe, a trusted global payment solution that provides high levels of security and efficiency. Stripe supports a range of payment options including major credit cards and digital wallets, ensuring that you can shop with confidence and ease.
Yes! If you find a lower price elsewhere, contact us with the details. We’ll
match the price to ensure you get the best deal possible.
At ExcellentTire.com, we partner with Affirm to offer flexible financing solutions, making it easy for you to purchase now and pay later. Affirm provides transparent payment plans without hidden fees, allowing you to pay for your tires over time. To use Affirm, select it as your payment option at checkout, follow the simple steps to apply, and get an instant decision.
Product Information
You can search for tires using our search bar by size, vehicle information, or license plate. Additionally, our expert team is always ready to provide personalized recommendations to ensure you find the perfect fit for your vehicle.
If your item is unused, unmounted, and in its original condition (including packaging, stickers, etc.), you are eligible for a return within 30 days of purchase. Customers are responsible for return fees unless the return is due to an error by Excellent Tire. For more details on our return process and conditions, please visit our Return Policy page.
Installation Services
Please contact us, as we partner with tire shops nationwide in the US to determine if this service is available at your location.If you require tire installation, you can opt for this service at checkout. For local customers within a 15-mile radius of Murrieta, CA, we provide convenient mobile tire installation right at your location, ensuring a seamless and hassle-free experience.
General
Our order processing time typically takes up to 24 hours during business days to prepare your tires for shipment. Once processed, you will receive a tracking link via email. This link allows you to monitor the progress of your delivery directly from our website, providing you with real-time updates on its status.
Contact our customer service team immediately. We are here to help resolve
any issues quickly and to your satisfaction.
