Welcome to Excellent Tire. By using our website, purchasing our products, or engaging with our services, you agree to comply with and be bound by the following terms and conditions. Please review them carefully.
1. General Information
- Business Name: Excellent Tire
- Contact Information: Email: info@excellenttire.com | Phone: 858-588-2803
- Operating Hours: 9:00 AM – 7:00 PM PST, by appointment only.
2. Products and Services
- Excellent Tire offers a wide selection of tires for various vehicles through our online platform, including mobile tire installation services in select areas.
- All prices are in U.S. Dollars and may include shipping fees as specified.
3. Payment Terms
- Payment Methods: We accept major credit cards, PayPal, and other payment methods as available on our site.
- Pricing: Pricing is subject to change without notice. We reserve the right to refuse or cancel orders at our discretion.
- Deposits: Certain services or orders may require a non-refundable deposit, which will be clearly communicated at the time of purchase.
4. Shipping and Delivery
- Shipping Locations: We currently ship only within the United States.
- Shipping Times: Orders typically ship within 3-8 business days. Delivery times may vary depending on your location and product availability.
- Mobile Installation Service: Available within a 15-mile radius of Murrieta, CA, by appointment. Customers outside this area should contact us for availability.
5. Return and Refund Policy
- Returns: Tires that are unused, unmounted, and in original condition (including packaging and stickers) may be returned within 30 days of purchase. Customers are responsible for return shipping costs unless the return is due to an error by Excellent Tire.
- Non-Refundable Items: Custom or special-order tires, as well as any service fees, are non-refundable.
- Refunds: Refunds will be issued within 10-15 business days upon receipt and inspection of returned items.
- For more information https://www.excellenttire.com/return-policy/
6. Price Match Guarantee
- If you find a lower price on the same tire from a competitor, please submit a price match request. Terms and conditions apply, and certain exclusions may apply (e.g., clearance items, promotional discounts).
7. Warranty
- All products are covered by their respective manufacturer’s warranty. Excellent Tire does not provide any additional warranty beyond what is provided by the manufacturer.
- For warranty claims, please contact us with proof of purchase and details of the claim.
8. Limitation of Liability
- Excellent Tire shall not be liable for any direct, indirect, incidental, or consequential damages resulting from the use or inability to use our products or services. Our total liability shall not exceed the amount paid for the product or service.
9. Privacy Policy
- Please review our Privacy Policy for information on how we collect, use, and protect your personal data.
10. Governing Law
- These terms and conditions shall be governed by the laws of the state of California. Any disputes arising from the use of this website or our services shall be subject to the exclusive jurisdiction of the courts in California.
11. Changes to Terms and Conditions
- We reserve the right to modify these terms and conditions at any time. Changes will be posted on this page and are effective immediately upon posting.
12. Contact Us
- For questions regarding these terms and conditions, please contact us at info@excellenttire.com or 858-588-2803.
